At Fish-On-Line, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we offer a clear and fair refund policy to address your concerns.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Return Period: Refund requests must be made within 30 days from the date of delivery.
• Condition: Items must be unused, in their original condition, and in the original packaging. We cannot accept items that show signs of use or wear.
• Proof of Purchase: A receipt or proof of purchase is required for all refund requests.

2. Non-Refundable Items

The following items are non-refundable:

• Gift Cards: Gift cards cannot be returned or refunded.
• Sale Items: Items purchased on sale or during promotional periods are final sale and cannot be refunded.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at [insert contact email] or [insert contact phone number] to initiate the return process.
2. Return Instructions: We will provide you with return instructions and a return authorization number if applicable.
3. Ship the Item: Return the item to us using the provided instructions. You are responsible for the shipping costs associated with the return unless the item is defective or the return is due to an error on our part.

4. Refund Processing

• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow up to [insert number] business days for the refund to be processed and reflected in your account.
• Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [insert contact email] or [insert contact phone number]. We will arrange for a replacement or a full refund, including shipping costs.

6. Exchanges

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.

7. Policy Changes

We may update this Refund Policy from time to time. Any changes will be posted on this page. Please review this policy periodically for any updates.

8. Contact Us

For any questions or to initiate a return, please contact us:

Fish-On-Line

Email:rnrbrands@yahoo.com